city888 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to your data.
These highlights summarise our approach. Please read the full policy below for complete details.
city888 collects only the personal data necessary to operate your account, process transactions, comply with legal obligations, and provide support. We do not collect data for the sake of it.
city888 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with third parties is limited to what is required for service delivery, payment processing, and regulatory compliance.
All data transmitted to and from city888 is protected by SSL/TLS encryption. Sensitive data including payment details and identity documents is stored using encryption at rest and access-controlled server infrastructure.
You have the right to access, correct, and request deletion of your personal data subject to legal retention obligations. Requests can be submitted via live chat or email and will be processed within a reasonable timeframe.
city888 uses essential and analytical cookies to operate the platform and understand aggregate user behaviour. No third-party advertising trackers are embedded in the city888 platform that would share your behaviour with advertisers.
city888 retains personal data only for as long as required to fulfil the purposes for which it was collected, or as mandated by applicable law and gaming licence conditions. Inactive account data is reviewed and minimised periodically.
Notice: This Privacy Policy applies to all personal data collected and processed by city888 in connection with the city888.club platform and related services. By using city888, you confirm that you have read and understood this Privacy Policy. If you do not agree, please discontinue your use of the Platform.
city888 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of our registered players and website visitors. This Privacy Policy describes how city888 collects, uses, stores, and discloses personal information in connection with the operation of the city888.club online gaming platform.
This policy is intended to be read alongside the city888 Terms & Conditions, which govern your use of the Platform. Terms not otherwise defined herein carry the same meaning as in the Terms & Conditions.
city888 operates under an internationally recognised gaming licence. As a licensed operator, we are subject to data protection obligations imposed by our licensing authority as conditions of continued licensure. These obligations inform and supplement the commitments described in this Privacy Policy.
city888 is the data controller in respect of personal data collected through the city888.club platform. For the purposes of this Privacy Policy, the data controller is the legal entity holding the city888 international gaming licence and operating the Platform.
All data protection enquiries, access requests, and complaints should be directed to city888 support via the contact details set out in Section 15 of this Policy.
city888 collects the following categories of personal data in connection with your registration and use of the Platform:
Registration and Identity Data:
Identity Verification (KYC) Data:
Financial and Transaction Data:
Gaming Activity Data:
Technical and Usage Data:
Communications Data:
city888 collects personal data through the following means:
city888 processes personal data on the following legal bases:
city888 uses the personal data it collects for the following purposes:
city888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties as necessary to operate the Platform:
All third-party service providers engaged by city888 are required to process personal data in accordance with applicable data protection standards and are prohibited from using your data for their own purposes beyond the scope of the services they provide to city888.
city888 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:
city888 does not embed third-party advertising trackers or social media tracking pixels on the Platform. Your browsing behaviour on city888 is not shared with advertising networks.
Most browsers allow you to manage cookie settings. Disabling essential cookies will affect your ability to use certain features of city888.
city888 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While city888 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials. If you suspect your account has been compromised, contact city888 support immediately via live chat.
city888 retains personal data for as long as your account is active and for such additional period as is required to fulfil the purposes described in this Privacy Policy or as mandated by applicable law and gaming licence conditions.
Specifically:
Following expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with city888's data lifecycle procedures.
Subject to applicable law and the conditions of city888's gaming licence, you have the following rights in relation to your personal data:
To exercise any of these rights, contact city888 support via live chat or email at [email protected] (plain text — not a clickable link). city888 will respond to requests within 30 days, or notify you if additional time is required.
Please note that certain rights are subject to exceptions where legal or regulatory obligations require city888 to retain or continue processing data, for example KYC records required by AML law.
city888 is strictly prohibited for persons under the age of 21. city888 does not knowingly collect personal data from anyone under 21. Where city888 has reason to believe that a registered account belongs to a person under the required age, the account will be immediately closed and all associated data retained only to the extent required by legal and regulatory obligations, with winnings forfeited in accordance with the Terms & Conditions.
Parents or guardians who believe that a person under 21 has registered with city888 are encouraged to contact support immediately via live chat.
city888's data processing infrastructure may involve the transfer of personal data to servers or service providers located outside of Malaysia. Where such transfers occur, city888 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law and the conditions of city888's gaming licence.
These safeguards may include contractual data processing agreements with service providers, or reliance on recognised transfer mechanisms as applicable in the relevant jurisdiction.
city888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or gaming licence conditions. Material changes will be notified to registered players via the contact information on file or through a notice on the Platform. The effective date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or city888's data practices, please contact us:
For responsible gaming enquiries and self-exclusion requests, please visit the city888 Responsible Gaming page. Our support team can also assist with responsible gaming matters via live chat at any time.
Your data is protected. Your account is secure. city888 is an internationally licensed platform built for Malaysian players who value both great gaming and genuine privacy protection.
21+ only. Please gamble responsibly. See our Responsible Gaming page for support tools.